TERMS & CONDITIONS

Last Updated: 6/18/26

PROVENA ("we," "our," "us") respects customer privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place orders, or interact with our services.

1. Information We Collect

We collect information you provide directly to us, including:

· Contact Information: Name, email address, phone number, and delivery address.
· Order Details: Meal selections, dietary preferences, delivery schedule, and payment information.
· Account Information: Username, password, and profile preferences.
· Communications: Messages, feedback, or inquiries you send to us.

We also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and usage data (pages viewed, time spent, etc.).

2. How We Use Your Information

We use your information to:

· Process and fulfill your meal orders and deliveries.
· Communicate with you about your orders, delivery updates, and account.
· Send you marketing and promotional messages—only with your explicit consent.
· Improve our services, menu offerings, and customer experience.
· Comply with legal and regulatory obligations.

3. SMS Marketing Program

By providing your mobile phone number and opting in to our SMS program, you consent to receive recurring automated text messages from PROVENA related to order updates, delivery notifications, and promotional offers.

Important: Your mobile information and SMS consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes. This information is used solely by PROVENA to provide the messaging services you requested.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at chef@eatprovena.com.

4. Information Sharing

We do not sell your personal information. We share your information only as necessary with:

· Service Providers: Payment processors, delivery partners, SMS platforms, and analytics providers who assist in operating our business.
· Legal Compliance: When required by law, to protect our rights, or to prevent fraud.
· Business Transitions: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You may:

· Access, update, or delete your account information at any time.
· Withdraw consent for marketing communications by replying STOP or unsubscribing.
· Contact us at chef@eatprovena.com with any privacy-related questions.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: chef@eatprovena.com
Website: eatprovena.com

———————————————————————————————————————————————————————————————————

SMS TERMS & CONDITIONS

Last Updated: 6/18/26

These SMS Terms and Conditions ("Terms") govern your participation in PROVENA's text messaging program. By opting in, you agree to these Terms.

1. Program Description

PROVENA's SMS program provides subscribers with order confirmations, delivery updates, and promotional messages about our private chef meal service. Messages may include information about new menu items, special offers, and service updates.

2. Message Frequency

Message frequency varies based on your order schedule and our communications. You can expect approximately 2-5 messages per week, including order confirmations, delivery notifications, and occasional promotional messages.

3. Opt-In Process

By providing your phone number and checking the consent box on our website, you explicitly opt in to receive SMS messages from PROVENA. Consent is not a condition of purchase.

4. Opt-Out Instructions

You may unsubscribe from our SMS program at any time by replying STOP to any message you receive. You will receive a confirmation text confirming your opt-out. After that, you will no longer receive messages from this program.

5. Help & Support

For assistance, reply HELP to any message or contact us at chef@eatprovena.com or (805)208-9962.

6. Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details.

7. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

8. Privacy

Your mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing purposes. See our full Privacy Policy at eatprovena.com/privacy-policy for more details.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

10. Contact

PROVENA
Chef@eatprovena.com
eatprovena.com

DISCLAIMERS

1. Nutritional Information & Macronutrient Disclaimer

PROVENA provides nutritional information, including calorie counts and macronutrient breakdowns, as a courtesy to our clients. All such information is estimated based on standard ingredient databases, typical preparation methods, and portion sizes. Actual nutritional values may vary due to seasonal ingredient changes, supplier variations, preparation differences, and natural variations in portioning.

PROVENA does not warrant or guarantee the accuracy, completeness, or reliability of any nutritional information provided. Clients with specific dietary, medical, or health requirements should consult a qualified healthcare professional before consuming our meals. Clients are solely responsible for determining whether our meals are appropriate for their individual health needs.

2. Delivery & Timing

PROVENA uses trusted third-party couriers to deliver meals on your selected delivery days. We provide delivery windows as a courtesy and make every reasonable effort to deliver within the stated timeframe. However, delivery times are not guaranteed.

PROVENA is not responsible for delays caused by:

· Traffic, road closures, or other transportation issues
· Inclement weather or natural disasters
· Security clearances or building access restrictions
· Incorrect or incomplete delivery addresses provided by the client
· Courier errors or delays beyond our reasonable control

Risk of loss and title for all meals passes to you upon delivery to the address you provided. If you are not home to accept delivery and have authorized the courier to leave your meals, you assume full responsibility for the safety, freshness, and condition of the food from the moment it is left. We strongly recommend refrigerating all meals immediately upon delivery.

3. Cancellation & Opt-Out Policy

PROVENA operates on a recurring weekly subscription basis. To opt out of an upcoming week's delivery, you must notify us by Friday at 12 PM (local time) prior to the scheduled delivery week.

You are solely responsible for submitting your opt-out request before the deadline. PROVENA is not responsible for:

· Clients who forget to opt out by the Friday 12 PM cutoff
· Technical issues with email, text, or website forms outside our control
· Missed communications regarding your opt-out request

Once meals for the upcoming week have entered production (typically after the Friday 12 PM PST deadline), they are not eligible for cancellation, refund, or credit.

4. Health & Illness Disclaimer

PROVENA meals are prepared in kitchens that handle a wide range of ingredients, including common allergens. While we take reasonable precautions to prevent cross-contact, we cannot guarantee the complete absence of cross-contact with allergens.

By purchasing and consuming PROVENA meals, you acknowledge and agree that:

· You are voluntarily participating in dietary choices
· You assume full responsibility for any outcomes related to food consumption
· PROVENA is not liable for any illness, allergic reaction, or medical event caused by contact with or consumption of our food
· Clients with severe food allergies should consult their healthcare provider before ordering and may be advised to refrain from purchasing our products

PROVENA is a culinary service, not a medical or clinical provider. Our meals are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. Additional Provisions You Should Consider

a) Allergen & Dietary Restriction Disclosure

Clients are solely responsible for declaring all food allergies, intolerances, and dietary restrictions accurately prior to purchase. We will make reasonable efforts to accommodate disclosed restrictions but do not accept liability for meals prepared based on incomplete or inaccurate information.

b) Limitation of Liability

To the fullest extent permitted by law, PROVENA's total liability shall not exceed the amount paid for the specific order giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

c) Menu & Ingredient Substitutions

PROVENA reserves the right to substitute ingredients or modify menu items due to availability, supply chain disruptions, or quality considerations. We will make reasonable efforts to notify clients of significant changes.

d) Food Safety & Storage

Upon delivery, the proper handling, storage, preparation, and consumption of our meals is solely your responsibility. All meals should be refrigerated immediately and consumed by the "use by" date printed on the packaging. We recommend reheating according to the instructions provided on each package for optimal results.

e) Force Majeure

PROVENA is not liable for delays, failures, or interruptions in service caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, supply chain disruptions, labor disputes, or courier service failures.

f) No Waiver & Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right.

g) Governing Law

These Terms shall be governed by and construed in accordance with the laws of California.