TERMS & CONDITIONS
Last Updated: July 21, 2026
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1. Introduction
Welcome to the services provided by Chef Madison Howard ("Owner," "we," "our," "us"). The Owner operates the meal preparation and delivery business described herein. For the purposes of these Terms & Conditions, references to "Chef," "we," "our," or "us" refer to Chef Madison Howard and her current business operations.
These Terms & Conditions govern your use of our website, mobile applications, and services, including the ordering, delivery, and consumption of our prepared meals. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions.
Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our website or services.
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2. Our Services
Chef provides a private chef meal preparation and delivery service. We prepare fresh, chef-crafted meals and deliver them to clients on scheduled delivery days. Our services are provided on a recurring weekly subscription basis unless otherwise agreed in writing.
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3. Privacy Policy
Chef respects customer privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place orders, or interact with our services.
3.1 Information We Collect
We collect information you provide directly to us, including:
· Contact Information: Name, email address, phone number, and delivery address.
· Order Details: Meal selections, dietary preferences, delivery schedule, and payment information.
· Account Information: Username, password, and profile preferences.
· Communications: Messages, feedback, or inquiries you send to us.
We also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and usage data (pages viewed, time spent, etc.).
3.2 How We Use Your Information
We use your information to:
· Process and fulfill your meal orders and deliveries.
· Communicate with you about your orders, delivery updates, and account.
· Send you marketing and promotional messages—only with your explicit consent.
· Improve our services, menu offerings, and customer experience.
· Comply with legal and regulatory obligations.
3.3 SMS Marketing Program
By providing your mobile phone number and opting in to our SMS program, you consent to receive recurring automated text messages from Chef related to order updates, delivery notifications, and promotional offers.
Important: Your mobile information and SMS consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes. This information is used solely by Chef to provide the messaging services you requested.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at madisonhowardfood@gmail.com.
3.4 Information Sharing
We do not sell your personal information. We share your information only as necessary with:
· Service Providers: Payment processors, delivery partners, SMS platforms, and analytics providers who assist in operating our business.
· Legal Compliance: When required by law, to protect our rights, or to prevent fraud.
· Business Transitions: In connection with a merger, acquisition, or sale of assets.
3.5 Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
3.6 Your Rights
You may:
· Access, update, or delete your account information at any time.
· Withdraw consent for marketing communications by replying STOP or unsubscribing.
· Contact us at madisonhowardfood@gmail.com with any privacy-related questions.
3.7 Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
3.8 Contact Us
If you have any questions about this Privacy Policy, please contact us at:
· Email: madisonhowardfood@gmail.com
· Website: madisonhowardfood.com
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4. SMS Terms & Conditions
These SMS Terms and Conditions ("SMS Terms") govern your participation in Chef's text messaging program. By opting in, you agree to these SMS Terms.
4.1 Program Description
Chef's SMS program provides subscribers with order confirmations, delivery updates, and promotional messages about our private chef meal service. Messages may include information about new menu items, special offers, and service updates.
4.2 Message Frequency
Message frequency varies based on your order schedule and our communications. You can expect approximately 2-5 messages per week, including order confirmations, delivery notifications, and occasional promotional messages.
4.3 Opt-In Process
By providing your phone number and checking the consent box on our website, you explicitly opt in to receive SMS messages from Chef. Consent is not a condition of purchase.
4.4 Opt-Out Instructions
You may unsubscribe from our SMS program at any time by replying STOP to any message you receive. You will receive a confirmation text confirming your opt-out. After that, you will no longer receive messages from this program.
4.5 Help & Support
For assistance, reply HELP to any message or contact us at madisonhowardfood@gmail.com.
4.6 Message & Data Rates
Message and data rates may apply. Please check with your mobile carrier for details.
4.7 Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
4.8 Privacy
Your mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing purposes. See our full Privacy Policy at madisonhowardfood.com/privacy-policy for more details.
4.9 Changes to Terms
We reserve the right to update these SMS Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.
4.10 Contact
· Chef Madison Howard
· Email: madisonhowardfood@gmail.com
· Website: madisonhowardfood.com
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5. Orders & Subscriptions
5.1 Subscription Basis
Chef operates on a recurring weekly subscription basis. By signing up, you agree to receive weekly deliveries of pre-selected meals unless you cancel or modify your order in accordance with our cancellation policy.
5.2 Pricing & Payment
· All prices are listed in U.S. dollars and are subject to change with reasonable notice.
· Payment is processed automatically using the payment method you provide.
· You authorize Chef to charge your payment method for all applicable charges, including taxes and delivery fees.
· If your payment method fails, we may attempt to reprocess the charge. Failure to provide valid payment may result in cancellation of your order.
5.3 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
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6. Cancellation & Opt-Out Policy
Chef operates on a recurring weekly subscription basis. To opt out of an upcoming week's delivery, you must notify us by Friday at 12:00 PM (local time) prior to the scheduled delivery week.
You are solely responsible for submitting your opt-out request before the deadline. Chef is not responsible for:
· Clients who forget to opt out by the Friday 12:00 PM cutoff.
· Technical issues with email, text, or website forms outside our control.
· Missed communications regarding your opt-out request.
Once meals for the upcoming week have entered production (typically after the Friday 12:00 PM deadline), they are not eligible for cancellation, refund, or credit.
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7. Delivery & Timing
Chef uses trusted third-party couriers to deliver meals on your selected delivery days. We provide delivery windows as a courtesy and make every reasonable effort to deliver within the stated timeframe. However, delivery times are not guaranteed.
Chef is not responsible for delays caused by:
· Traffic, road closures, or other transportation issues.
· Inclement weather or natural disasters.
· Security clearances or building access restrictions.
· Incorrect or incomplete delivery addresses provided by the client.
· Courier errors or delays beyond our reasonable control.
Risk of loss and title for all meals passes to you upon delivery to the address you provided. If you are not home to accept delivery and have authorized the courier to leave your meals, you assume full responsibility for the safety, freshness, and condition of the food from the moment it is left. We strongly recommend refrigerating all meals immediately upon delivery.
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8. Disclaimers & Limitation of Liability
8.1 Nutritional Information & Macronutrient Disclaimer
Chef provides nutritional information, including calorie counts and macronutrient breakdowns, as a courtesy to our clients. All such information is estimated based on standard ingredient databases, typical preparation methods, and portion sizes. Actual nutritional values may vary due to seasonal ingredient changes, supplier variations, preparation differences, and natural variations in portioning.
Chef does not warrant or guarantee the accuracy, completeness, or reliability of any nutritional information provided. Clients with specific dietary, medical, or health requirements should consult a qualified healthcare professional before consuming our meals. Clients are solely responsible for determining whether our meals are appropriate for their individual health needs.
8.2 Health & Illness Disclaimer
Chef meals are prepared in kitchens that handle a wide range of ingredients, including common allergens. While we take reasonable precautions to prevent cross-contact, we cannot guarantee the complete absence of cross-contact with allergens.
By purchasing and consuming Chef meals, you acknowledge and agree that:
· You are voluntarily participating in dietary choices.
· You assume full responsibility for any outcomes related to food consumption.
· Chef is not liable for any illness, allergic reaction, or medical event caused by contact with or consumption of our food.
· Clients with severe food allergies should consult their healthcare provider before ordering and may be advised to refrain from purchasing our products.
Chef is a culinary service, not a medical or clinical provider. Our meals are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
8.3 Allergen & Dietary Restriction Disclosure
Clients are solely responsible for declaring all food allergies, intolerances, and dietary restrictions accurately prior to purchase. We will make reasonable efforts to accommodate disclosed restrictions but do not accept liability for meals prepared based on incomplete or inaccurate information.
8.4 Limitation of Liability
To the fullest extent permitted by law, Chef's total liability shall not exceed the amount paid for the specific order giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
8.5 Menu & Ingredient Substitutions
Chef reserves the right to substitute ingredients or modify menu items due to availability, supply chain disruptions, or quality considerations. We will make reasonable efforts to notify clients of significant changes.
8.6 Food Safety & Storage
Upon delivery, the proper handling, storage, preparation, and consumption of our meals is solely your responsibility. All meals should be refrigerated immediately and consumed by the "use by" date printed on the packaging. We recommend reheating according to the instructions provided on each package for optimal results.
8.7 Force Majeure
Chef is not liable for delays, failures, or interruptions in service caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, supply chain disruptions, labor disputes, or courier service failures.
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9. General Provisions
9.1 Intellectual Property
All content on our website, including text, graphics, logos, images, recipes, and meal descriptions, is the property of Chef Madison Howard and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
9.2 No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.
9.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
9.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in California.
9.5 Entire Agreement
These Terms constitute the entire agreement between you and Chef Madison Howard regarding your use of our services and supersede all prior or contemporaneous communications and proposals.
9.6 Business Name & Assignment (Future Transition)
Chef Madison Howard operates this business under her own name and may, in the future, elect to operate under an alternative trade name or form a separate legal entity (collectively, "Successor Entity") to continue providing these services.
You acknowledge and agree that these Terms and the rights and obligations herein may be assigned by Chef Madison Howard to any Successor Entity upon written notice to you (including via email or a posting on our website). Upon such assignment, the Successor Entity shall assume all rights and obligations of Chef Madison Howard under these Terms, and the name "Chef Madison Howard" shall be replaced with the Successor Entity's name for all future purposes.
This assignment shall not otherwise modify these Terms, require any further action or consent from you, or affect your ongoing subscription, rights, or obligations.
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10. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services following any changes constitutes your acceptance of the revised Terms.
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11. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
· Owner: Chef Madison Howard
· Email: madisonhowardfood@gmail.com
· Website: madisonhowardfood.com
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These Terms & Conditions were last updated on July 21, 2026.